Free shipping over €120,00 · 45-day returns

5-year repair guarantee on stitching and hardware

Code CARRY10 takes 10% off a first order

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Contact us

One inbox, answered by the people who make the bags. Usually within one working day, always within two.

Email

Everything goes to one address: support@elvarinoq.com

To make it quick, include your order reference (it looks like EL-2026-123456) if you have one.

Phone

+31 20 116 7420 — Monday to Friday, 09:00 to 17:00 CET. If nobody picks up we are in the workshop; email is faster.

What to ask about

Which capacity. Tell us the trip and what you pack. We answer with one recommendation, not three.
Repairs. Send a photograph of the damage and we will tell you whether it is covered before you post anything. See guarantee & repairs.
An order. Changes are possible until it is dispatched, which is usually the next morning.
Returns. Start one by email; instructions come back the same day. Policy here.

Press and stockists

Same address. We do not wholesale, so stockist enquiries get a polite no.

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