Free over €120,00, €6,50 below it, and 45 days to change your mind.
Orders placed before 14:00 CET on a working day leave the same afternoon. Anything later goes the next morning. We do not dispatch at weekends or on Dutch public holidays.
You get a tracking number by email as soon as the label is printed — not when the parcel is scanned, so allow a few hours for the first movement to show.
| Destination | Time | Cost |
|---|---|---|
| Netherlands, Belgium, Germany | 1–2 working days | €6,50, free over €120,00 |
| France, Austria, Denmark, Luxembourg | 2–3 working days | €6,50, free over €120,00 |
| Rest of the EU | 3–5 working days | €9,50, free over €120,00 |
| United Kingdom | 3–6 working days | €12,50 |
| Switzerland and Norway | 4–7 working days | €16,50 |
Prices shown on the site include VAT for EU destinations. For the UK, Switzerland and Norway, import duty and local VAT are charged by the carrier on delivery and are not included — we would rather say so here than surprise you at the door.
Recycled card, paper tape and a paper void fill. No plastic and no branded box. If a bag arrives with a crushed corner on the carton, the bag inside is almost always fine — but photograph it anyway and tell us.
You have 45 days from delivery to return anything, for any reason. That is longer than the 14 days EU law requires, because a bag takes a fortnight of real use before you know.
To qualify, the item must be unused and complete, with any tags and the dust bag it came in. “Unused” means you can pack it, try it on, and carry it around the house — not that you took it to Lisbon.
We do not run exchanges as a separate process, because it is slower. Return the first item and place a new order — if the new one is now out of stock, tell us and we will hold one for you.
If something arrives faulty, or fails inside the guarantee, we pay postage both ways. See guarantee & repairs.
Nothing on this page limits your rights under EU or Dutch consumer law, including the 14-day statutory right of withdrawal and the two-year legal conformity period.